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Service Delivery Policy

Understanding how we deliver digital services, timelines, and your responsibilities for smooth project delivery.

Effective Date: 01/10/2025

1. Overview

OxyDomain delivers all services digitally. All deliverables, updates and service notifications are provided through your OxyDomain Client Dashboard, with confirmation sent to your registered email address. This policy explains how services are delivered, timelines, client responsibilities, and acceptance requirements.

2. Scope

This policy applies to all digital services provided by OxyDomain, including:

  • Domain registration & transfers
  • Website design & development
  • SEO, digital marketing & advertising services
  • Professional Email Services (custom domain-based email solutions)
  • SSL setup, integrations, and related digital services
  • Maintenance and retainer-based services

📌 Note: OxyDomain does not provide hosting services.

3. How Services Are Delivered

OxyDomain Dashboard

All deliverables, files, documents, project updates, tickets and invoices are available in your dashboard.

Email Notification

Each order, milestone, or completed deliverable is confirmed via email to your registered address.

Third-Party Platforms

Access to external platforms (Google, Meta, registrars) is shared securely through the dashboard.

4. Standard Delivery Timelines

Timelines vary based on service type. Typical timelines include:

2d

Order Processing

Up to 2 business days

1h

Domain Registration

Immediate to a few hours

5d

Domain Transfer

2 hours to 5 days

~

Website Development

Based on project milestones

3d

Professional Email Setup

1–3 business days

3d

SSL Certificate Setup

1–3 business days

ℹī¸ Exact delivery timeframes will be outlined in your proposal or invoice.

5. Client Responsibilities

To ensure timely delivery, clients must provide:

  • Accurate business information and required project materials
  • Branding, content, images, credentials, and access where required
  • Domain authorization codes for transfers
  • Prompt approvals and feedback
  • Payments for invoices, deposits, or milestones

⚠ī¸ Delays in providing required information will delay delivery.

Contact

For service delivery questions, assistance or escalations:

support@oxydomain.com

Last Updated: October 2025

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