OxyDomain - Professional Domain & Email Services

1. General Terms

All refund requests must be submitted via your client dashboard or by emailing support@oxydomain.com.

Include client name/company, order number, service name & reason
Requests reviewed within 2–3 business days
Approved refunds processed within 5–10 business days
Third-party & gateway charges are non-refundable
Outstanding dues may be deducted

2. Domain Services

Domain Registration

Non-refundable once domain is registered or activated.

Exception: Refund only if registration fails due to our technical error (excluding registry fees).

Domain Transfer

Refund if transfer fails due to our error
No refund for incorrect EPP code, locked domains or client issues
Pending transfers may be eligible for partial refund

Domain Renewal

If you have recently submitted a renewal request and your order is still in the Processing or Pending state, please contact us immediately via phone call or WhatsApp to request a refund.

Please note: Once the renewal process is completed, the order becomes non-refundable.

3. Email Subscription

All email service purchases are non-refundable.
No refunds will be provided once the email service is activated.
Customers are advised to start with a 1-month plan before opting for yearly renewal.

4. Fraud & Abuse

No refunds will be provided in cases of:

Fraudulent payments
Chargeback abuse
Fake identity or incorrect client information
Violation of our Acceptable Use Policy (AUP)
Spamming or illegal activities

Accounts involved in abuse may be suspended or terminated without any refund.

5. Non-Refundable Items

Activated domains & completed transfers
SSL certificates once issued
Third-party licenses & premium services
Custom development after approval
Payment gateway & bank charges

6. Force Majeure & External Factors

OxyDomain is not responsible for service disruption caused by:

Registry outages
Third-party provider issues
Government regulations or legal restrictions
Natural disasters
Network or data center failures

Such events do not qualify for any refunds or service credits.

7. Dispute & Review

Disputes must be submitted with evidence to support@oxydomain.com. Decisions are final as per this policy and service agreements.

Refund Policy